Refund policy
Apply Sharp is a product of Amy Makes Digital, the UK sole trader business operating this service. This policy explains how refunds work on our one-off access passes, and never limits your statutory rights.
Immediate access and cancellation
A pass gives you immediate access to a digital service. When you buy, you ask us to start providing that service straight away and you acknowledge that once access has begun you lose the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing here affects your rights if something is faulty or not as described.
Change of mind
Because access starts immediately, we do not offer refunds simply for a change of mind, or for access you have not used or have only partly used before your pass ends. Please check the pass details and try the free built-in example before you buy.
If something is faulty or not as described
Under the Consumer Rights Act 2015, the service must be provided with reasonable care and skill and the digital content must be as described and of satisfactory quality. If Apply Sharp is not working as described, email contact@applysharp.co.uk with the email address you used at checkout and a short description of what happened. We will first try to put the problem right — usually by restoring or extending the access you paid for. If the problem cannot be fixed within a reasonable time and without significant inconvenience to you, we will provide the remedy you are entitled to by law, which may be a price reduction or a refund. Refunds are issued to the original payment method.
What you are buying
Apply Sharp passes are one-off purchases of time-limited access to a digital service. They are not subscriptions and nothing renews automatically. Each pass has a stated duration and, for the Try and Job Hunt passes, a stated number of included optimisations. Access begins as soon as your payment is confirmed.
Payments
Amy Makes Digital is the seller for all Apply Sharp orders and handles refunds and billing enquiries at contact@applysharp.co.uk. Stripe acts only as our payment processor and is not the seller or merchant of record.
Failed generations do not use your allowance
On the Try and Job Hunt passes, an optimisation only counts against your allowance when a full set of results is produced. Failed attempts, validation errors and the free example demonstration do not reduce your remaining optimisations.
Your statutory rights
Nothing in this policy removes or limits your statutory rights as a consumer.
Contact
Email contact@applysharp.co.uk about any payment, pass or refund question. Please include the email address you signed in with and the approximate date of purchase. Post: Amy Makes Digital, Office 20669, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom.